Privacy Policy

Last Updated: 05 August 2025

At Planet Sheesha , we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website or purchase our products, including hookahs, shisha flavors, and accessories.

1. Information We Collect

We collect both personal and non-personal information to process your orders, improve our services, and comply with applicable laws.

a. Personal Information

When you create an account, place an order, or interact with our customer service, we may collect:

  • Identity Information: Full name, email address, phone number.
  • Account Information: Username, password.
  • Transaction Information: Billing/shipping addresses, payment details.
  • Communication Information: Messages, queries, or feedback you send us.
  • Age Verification Details: Government-issued ID or date of birth (for age-restricted products).

b. Non-Personal Information

We may automatically collect:

  • Device & Usage Data: IP address, browser type, operating system, device type, and browsing behavior.
  • Cookies & Tracking Data: To personalize your experience, remember preferences, and analyze site performance.

2. How We Use Your Information

We use your information for purposes including:

  • Order Processing: Fulfilling orders, processing payments, and arranging deliveries.
  • Account Management: Maintaining and updating your customer account.
  • Communication: Sending order confirmations, tracking details, and promotional offers (only if you opt-in).
  • Website Enhancement: Analyzing data to improve user experience and product offerings.
  • Legal Compliance: Verifying age and adhering to applicable regulations.

3. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information. We may share your details in the following cases:

  • Service Providers: With logistics partners (e.g., Delhivery, Xpressbees, BlueDart), payment processors (e.g., Razorpay, Paytm), and marketing tools — strictly for order fulfillment and communication.
  • Legal Compliance: When required by law, regulation, or court order.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, data may be transferred to the new entity.

4. Data Security

We take appropriate technical and organizational measures to safeguard your information, including:

  • SSL encryption for secure transactions.
  • Secure payment gateway integration.
  • Restricted access to sensitive data.

However, no method of online transmission is entirely risk-free. We cannot guarantee absolute security.

5. Your Rights & Choices

You have the right to:

  • Access & Update: View or change your account details anytime.
  • Opt-Out: Unsubscribe from promotional emails via the unsubscribe link or by contacting us.
  • Manage Cookies: Adjust cookie preferences via your browser settings (note: disabling cookies may affect certain site functions).

6. Cookies & Tracking Technologies

We use cookies to:

  • Store your preferences and login details.
  • Monitor site usage and improve services.
  • Display relevant offers and promotions.

You can manage or disable cookies through your browser, though some features may not function properly.

7. Data Retention

We store your personal information only for as long as necessary to:

  • Fulfill the purposes stated in this policy.
  • Comply with legal and tax requirements.
  • Resolve disputes and enforce agreements.

8. Age Restriction & Children’s Privacy

Our products are intended only for adults aged 21+ (or the legal age in your jurisdiction).
We do not knowingly collect information from minors. If we find that a minor has provided personal data, we will delete it immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal obligations. Updates will be posted on this page with a revised “Last Updated” date. Continued use of our website after changes constitutes your acceptance of the updated policy.

10. Contact Us

For privacy-related questions or concerns, please contact us:

📧 Email: info@planetsheesha.com
📞 Phone: 9869999786

11. Legal Compliance

This Privacy Policy complies with:

  • Information Technology Act, 2000 and Reasonable Security Practices and Procedures and Sensitive Personal Data or Information Rules, 2011.
  • Digital Personal Data Protection Act, 2023 (DPDPA) governing the collection, storage, and processing of personal data in India.

As a Data Fiduciary under the DPDPA, we are committed to:

  • Obtaining explicit consent before collecting or processing personal data.
  • Providing data access, correction, and deletion rights.
  • Maintaining reasonable security measures.
  • Having a grievance redressal process for privacy-related concerns.